Because we want you to undergo the best experience from PDE, we are continuously thriving to optimise our services and communication.
This page is in constant modification. Stay updated!
You have placed an order and cannot find our order confirmation or want an update on the delivery?
Looking at replacing parts or at accessorising a PDE product to optimise your daily job?
All product are delivered with their instruction manuals. Should you need any assistance, contact us for our technical support team to assist you.
PDE guarantees its products against material and production defect for a period of 3 years.
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We usually send a confirmation email within 1 working day (often on the same day, depending on the time when you sent it).
Please check your inbox and junk mail. We would have sent you the confirmation order email from order (at) pde-group.com.
If you do not find it, fill in the form aside / below.
In your confirmation order email, we have informed you when you should receive the order.
We also send you an email when your order leaves our factory.
Should you not find the information or wish further information, please fill in the form aside / below.
If your order has not yet left our factory, yes, there is not problem.
Should it have already left, we can try to contact with the delivery company to see if there is a possibility to modify the delivery address.
In both case, please fill in the form aside / below.
Sure, contact us directly by phone or email, or contact us on social media.
We guarantee our products against material and production defect for a period of 3 years.
We are sorry for the inconvenience.
Please fill in the form aside / below with our order confirmation number, picture of the label on the delivered box, and the necessary information for us to …
If your order has not yet left our factory, yes, there is not problem.
Should it have already left, we can try to contact with the delivery company to see if there is a possibility to modify the delivery address.
In both case, please fill in the form aside / below.
Sure, contact us directly by phone or email, or contact us on social media.
Cannot find what you are looking for? Contact us.
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