Connect with us on Linkedin

Customer support

Looking for assistance? We are here to help you!

Because we want you to undergo the best experience from PDE, we are continuously thriving to optimise our services and communication.

This page is in constant modification. Stay updated!

PDE customer agents support clients

Order follow up

You have placed an order and cannot find our order confirmation or want an update on the delivery?

PDE support to find spare parts for your Prime Design Europe products and racks

Spare parts

Looking at replacing parts or at accessorising a PDE product to optimise your daily job?


Assembling instructions

All product are delivered with their instruction manuals. Should you need any assistance, contact us for our technical support team to assist you.


Support for all PDE parts during 3 years. Werranty


PDE guarantees its products against material and production defect for a period of 3 years.


Coming soon

Cannot find what you are looking for? Contact us.

Discover OUR full product range


Where is my order?

Customer service

Request spare parts

Tech support

Request help with product assembling

Warranty claim

Report a product issue

The following elements are important to attend your claim:

  • Proof of purchase: PDE order confirmation,  PDE invoice number or upload your product invoice.
  • Photo of damaged parts.
  • Photo of the label on the received box.